About us

We provide free, confidential, accredited and impartial advice, campaigning on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face.

We are an independent charity and part of the Citizens Advice network across England and Wales. People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing a crisis, or just considering your options.

Contributions to Social or Community (examples)

The Help Through Crisis Project!
Help Through Crisis is a three-year National Lottery funded project helping people in Norfolk, with a specific emphasis on Norwich, Great Yarmouth, Thetford and Kings Lynn areas, who are experiencing problems meeting their basic needs such as food, shelter, fuel and basic health.

The Living Well Team! - Social Prescribing in Norwich
Social Prescribing is a means of enabling GPs, nurses and other care professionals to refer people to a range of local, non-clinical services so that their needs can be addressed in a holistic way. The Living Well Team provide an enhanced social prescribing service to the citizens of Norwich.
The partnership is formed of the PCN and four VCSE providers (Equal Lives, Mancroft Advice Project (MAP), Shelter (Eastern Region) Age UK Norwich) led by Norfolk Citizens Advice.

The Chances Project!
The Chances Project provided personalised health and employment support to people living across Norfolk, to move them either into or closer to work. We provided a one-to-one working relationship with experienced Advocates to help clients overcome barriers to engagement, employment or education.

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